Terms and Conditions

Last Updated: January 13, 2026

1. Introduction

Welcome to the FINTECH GLOBAL SOFTWARE LTD website. These Terms and Conditions ("Terms") govern your use of our website and the services provided by FINTECH GLOBAL SOFTWARE LTD (company number 16493076), whose registered office is at 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE (hereafter "the Company", "we", or "us"). By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree, please refrain from using the website or services.

We reserve the right to update or modify these Terms at any time. It is your responsibility to check this page periodically for changes. Your continued use of the site or our services after any changes constitutes acceptance of the new Terms.

2. Services Provided

The Company provides professional agency and consultancy services to clients. Our core service offerings include:

Onboarding & Compliance Support for Financial Accounts: We support clients with the onboarding process for third-party financial services such as banks and payment providers. This includes guidance on compliance requirements, helping prepare due diligence documents, and liaising with such third-party providers as an agent on your behalf. While we use our expertise to improve your chances, we do not guarantee that any bank or payment provider will approve your application or open an account for you, as those decisions are made solely by the third-party institutions.

All services will be described in more detail in our engagement documentation or on relevant pages of our website. We act as intermediary and facilitator; we are not a bank, financial institution, or legal firm, and we do not provide legal, tax, or financial advice as part of our standard services. Any information or guidance we provide is for general assistance with the processes above and should not be considered professional legal or financial advice. Always consult a qualified professional for such advice when needed.

Price: The company's revenue model is based on commission-based earnings derived from referral fees paid by third-party payment service providers under separate referral agreements.

3. Client Obligations

By using our services, you agree to fulfill the following obligations:

Provide Accurate Information: You must provide true, current, and complete information at all stages (e.g. personal details, company details, documents). You are responsible for ensuring that all forms and documents you submit (either to us or directly to third parties with our assistance) are accurate and lawful. We are not liable for any results or delays caused by inaccurate, incomplete, or fraudulent information provided by you. It is also your responsibility to review official documents (e.g. a Certificate of Incorporation) for correctness upon issuance, as we simply pass on documents received from authorities.

Lawful Use Only: You may only use our website and services for legitimate and lawful purposes. You agree not to use the services to engage in any unlawful, fraudulent, or harmful activities, nor to breach any applicable laws or regulations.

Specifically, you must not use our services to facilitate money laundering, terrorism financing, or any activity that would violate sanctions or compliance laws. You also agree not to harass, abuse, or impersonate others or to submit content that infringes any third-party rights (including intellectual property rights).

Compliance with Third-Party Requirements: When we assist with third-party applications (e.g. bank account openings), you agree to comply with all the requirements, terms, and conditions of those third-party providers. For example, you may need to accept a bank's terms of service or provide whatever personal or business information that the bank requires. It is your responsibility to ensure you meet those third-party criteria (such as credit or background requirements) and to abide by any agreement you enter with that third party.

4. Third-Party Involvement and Responsibilities

Our services often involve third parties, such as government agencies, banks, payment service providers, and other institutions. Please note:

No Control Over Third Parties: We do not own or control third-party services or decisions. When we facilitate an introduction or application to a third-party (for example, submitting your documents to a bank), the outcome is beyond our control. We are not responsible or liable for the actions, errors, or decisions of any independent third-party entity (including delays, rejections, or mistakes on their part). Any timelines or outcomes mentioned are estimates; actual processing times or decisions are determined by those third parties and may vary.

Not a Party to Third-Party Agreements: Any agreement or contract for services that you enter with a third-party (such as a bank's terms for opening an account) is solely between you and that third-party provider. The Company is not a party to any agreement between you and any third-party provider, and we are not liable for any obligations or liabilities arising from such agreements. You should review and understand the terms and conditions of any third-party service before proceeding, as those will govern your relationship with the third party.

Third-Party Fees and Charges: If third-party providers charge fees (for example, bank account fees, etc.), you are solely responsible for those costs. We will inform you of any known third-party fees in advance, but we are not responsible for any changes in those fees or additional costs imposed by third parties.

5. Data Protection and Privacy

We take your privacy and data protection seriously.

The Company, as a data controller, will collect and process personal data from you only as necessary to provide our services as described in our Privacy Notice. By using our services, you acknowledge and agree that we may process your personal information for the purposes of delivering the services (e.g. with a bank for account onboarding) and for compliance with legal obligations (such as anti-money laundering checks).

Key points regarding data protection:

Compliance with Laws: We handle personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the UK Data Protection Act. We are committed to managing your data responsibly and lawfully. Appropriate technical and organizational measures are in place to safeguard your information.

Use of Personal Data: Any personal data you provide will be used solely for legitimate purposes related to the services, such as verifying your identity, preparing application documents, complying with know-your-customer (KYC) requirements, and communicating with you. We will not use your data for unrelated purposes without your consent. We do not sell or rent your personal data to third parties; however, we may share it with trusted partners or authorities when necessary to perform the services or where required by law (for example, sharing KYC information with a bank as part of an account application).

Privacy Notice: For full details on how we collect, use, store, and protect personal information, please review our Privacy Notice (available on our website). The Privacy Notice forms part of these Terms. By agreeing to these Terms, you also agree to our Privacy Notice. If you have provided us personal data of any other individuals (for example, details of company directors or shareholders), you confirm that you have the authority or consent to share that data with us and that those individuals have been informed about our Privacy Notice and the use of their data.

Data Subject Rights: Under data protection laws, you have rights regarding your personal information (such as the right to access, correction, deletion, and object to certain processing). Details of these rights and how to exercise them are explained in our Privacy Notice. You can contact us at any time to inquire about your personal data or to exercise your rights.

By using our services, you consent to the collection and use of information in accordance with these Terms and our Privacy Notice.

6. Disclaimers (No Guarantee of Outcomes)

Services Provided "As Is": All services and information on our website are provided on an "as is" and "as available" basis without any warranty of any kind, either express or implied. While we strive to provide high-quality service and to facilitate successful outcomes for our clients, we do not guarantee any results or outcomes. In particular:

No Warranty of Compliance Approval: We assist with compliance (e.g. preparing KYC documents and advising requirements), but we do not warrant that by using our service you will satisfy all requirements of regulators or financial institutions. Compliance approvals are determined by the relevant bodies, and our role is to facilitate and advise, not to guarantee acceptance.

No Professional Advice: Any content on our website or advice given by our team during the service is for general information purposes. It is not intended as legal, accounting, or financial advice specific to your situation. You should obtain your own independent professional advice as needed. We disclaim any liability for decisions you make based on information provided by us, unless that information is formally confirmed as part of a paid advisory service under a separate agreement.

Your use of our services and website is at your own risk. Aside from the express commitments we make in these Terms, all conditions, warranties or other terms which might be implied or incorporated into these Terms by law or otherwise are hereby excluded to the fullest extent permitted by law.

7. Limitation of Liability

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under law. In particular, we do not exclude or limit liability for death or personal injury caused by our negligence, or for our fraud or fraudulent misrepresentation, or any other liability which by law cannot be limited or excluded. Subject to the above statement, the following limitations apply:

No Indirect or Consequential Damages: To the maximum extent permitted by applicable law, the Company and its directors, employees, agents, and affiliates will not be liable to you for any indirect, incidental, special, punitive, or consequential losses or damages. This includes, without limitation, any loss of profits, loss of business, loss of opportunity, loss of data, loss of goodwill/reputation, or business interruption, whether such loss is incurred directly or indirectly.

Third-Party Causes: We are not liable for any failure or delay in performing our obligations if such failure or delay is due to causes beyond our reasonable control, including acts of God, government actions, war, civil disturbance, labor shortages, or failures of a third-party system. Additionally, we will not be liable for any damages or losses arising from the actions or inactions of third parties involved in the services, such as bank decisions, as described earlier.

If you believe you face risks that are not covered by these limitations, you should obtain appropriate insurance or take other measures to protect yourself. Some jurisdictions do not allow certain exclusions or limitations of liability; if you are in such a jurisdiction, some of the above limitations may not apply to you to the extent disallowed by law, but all other provisions shall remain in full force.

8. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the website or our services; (b) your breach or violation of these Terms; or (c) your violation of any law or the rights of any third party. This means that if a third party sues us or holds us responsible for something related to your use of our services or any content or information you provided, you will be responsible for the costs and damages we incur as a result. We will promptly notify you of any such claim and, at our discretion, permit you to assist in defending the claim, provided that you bear all costs involved and that we retain the right to participate in the defense as we see fit.

9. Governing Law and Jurisdiction

This Agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter shall be governed by and construed in accordance with the laws of England and Wales. By using our services, you agree that any disputes that cannot be resolved amicably will be subject to the exclusive jurisdiction of the courts of England and Wales (unless an alternative dispute resolution mechanism is agreed upon in writing by both parties).

10. Contact Information

If you have any questions, concerns, or requests regarding these Terms and Conditions, you may contact us using the information below:

FINTECH GLOBAL SOFTWARE LTD
Company No. 16493076
2nd Floor College House, 17 King Edwards Road
Ruislip, London, United Kingdom, HA4 7AE
Email: info@finglobalsoft.com