Privacy Notice

Last updated: 13 January 2026

1. Introduction

This Privacy Notice explains how FINTECH GLOBAL SOFTWARE LTD ("we" or the "Company") collects, uses, and protects personal information in the course of our business. We provide agency services to assist clients with company incorporation and onboarding with banks/payment providers, and we are committed to safeguarding the personal data of all individuals we interact with, including residents of the UK, EU, and EEA. We handle personal data responsibly and in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the EU GDPR. By using our services or visiting our website, you acknowledge that you have read and understood this Privacy Notice. If you have any questions about how we handle your data, please contact us using the details provided below.

2. Personal Data We Collect

We only collect personal data that is necessary for our services and website. The types of personal information we may collect include:

Identity and Contact Information: Your name, email address, telephone number, postal address, and other contact details.

Identification Documents: Copies of government-issued ID such as passports, driver's licenses, or other identification documents (which may include details like date of birth, nationality, photo, and identification numbers) for verification and compliance purposes.

Business Information: Details about the company or business you represent or are incorporating, such as the company name, registration number, business address, and relevant corporate details. This may also include information about directors, shareholders, or beneficial owners that you provide to us for incorporation or onboarding processes.

Financial and Payment Information: If you engage our services, we may collect billing details or payment information (e.g. bank account details or transaction references) to process service fees.

Communications: Any personal data you provide when you communicate with us, such as details you share in emails, contact forms, or phone calls. This can include queries about our services or feedback.

Website Usage Data: When you visit our website, we may collect technical data like your IP address, browser type, device information, and browsing actions through cookies and similar tracking technologies. This helps us understand how you use our site and improve your experience.

3. How We Use Personal Data

We use the collected personal data for specific purposes and only when we have a valid legal basis under data protection law. The main purposes for which we process personal data, and the corresponding legal bases, include:

Providing Our Services: We use your personal and business information to assist with your onboarding with banks or payment service providers as per your request. This includes verifying your identity, preparing and sharing required details with banks or payment institutions to set up accounts.

Communication and Support: We process contact information and communication content to communicate with you about your inquiries, service requests, updates on the account opening process, and to provide customer support.

Compliance with Legal Obligations: We may use personal data to fulfill our legal and regulatory requirements. This includes verifying identities and maintaining records to comply with anti-money laundering (AML) regulations, fraud prevention laws, tax laws, or responding to lawful requests by authorities. For example, we might be required to retain copies of identification documents for a certain period or report suspicious activities as mandated by law.

Sharing with Third-Party Partners: As part of our services, we will process and transmit necessary personal data to third parties (such as banks, payment providers) to carry out your requests (e.g. opening a bank account). This sharing is described in more detail in Data Sharing below.

Service Improvement and Operations: We analyze personal data (including business information and website usage data) to improve our services and website, to develop new features, and to ensure the quality and efficiency of our operations. For instance, we might review how users navigate our website or feedback you provide to refine our processes. We may also use data for internal purposes like troubleshooting, data analysis, testing, research, and statistical purposes.

Marketing and Updates: With your consent (or as otherwise permitted by law), we may use your contact details to send you newsletters, updates about new services or special offers that might interest you. For example, if you have used our incorporation services, we might inform you of related services or regulatory updates. You can opt out of marketing communications at any time, and we will honor your choice.

Cookies and Analytics: We use data collected through cookies and similar technologies to remember your preferences, analyze website traffic, and enhance our website's functionality. For instance, we might analyze which pages are most visited or how users interact with our site features, in order to improve navigation and content.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to provide and improve our services. Cookies are small text files placed on your device that help the website remember your preferences and gather information about your visit. When you first visit our site, you will be informed about our use of cookies and, where required, we will request your consent for non-essential cookies.

We use cookies for several purposes, for example:

Essential Cookies: These are necessary for the website to function and cannot be switched off. They enable core functionalities such as security, network management, and accessibility. For instance, essential cookies may keep you logged in during a session or remember your input in forms.

Analytics and Performance Cookies: We use these to understand how visitors interact with our website, such as which pages are visited most often and if users encounter errors. This data is aggregated and helps us improve the website's performance and design.

Functional Cookies: These cookies remember your preferences (like language or region) to provide a more personalized experience.

Advertising/Marketing Cookies: (If applicable) We currently do not use third-party advertising cookies on our site for targeted ads. If this changes, we will update our cookie information and obtain necessary consents.

5. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, in order to provide our services and comply with our obligations, we may share your personal data with certain trusted third parties under the following circumstances:

Banks and Financial Institutions: When we assist you in opening accounts or onboarding with banks and payment providers, we will share the necessary personal and business information with those institutions. This typically includes identification details, contact information, and relevant business documents required by the bank or payment provider to fulfill their onboarding and compliance procedures.

Service Providers and Partners: We engage trusted third-party service providers to perform functions on our behalf. These include, for example, identity verification services (to confirm ID documents), cloud storage or IT hosting providers (to securely store data or host our website), payment processors (to handle transactions for our fees), email or SMS providers (to send communications), and professional advisors (like accountants or legal advisors when needed). These service providers are given access only to the information necessary to perform their services, and they are contractually obligated to handle your data securely and in accordance with data protection laws.

Professional Advisors: We may disclose information to our auditors, lawyers, insurers, or other professional consultants if necessary for obtaining their services or defending or exercising our legal rights.

6. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes physical, electronic, and procedural safeguards in line with industry standards and legal requirements. For example, we use encryption protocols to protect data in transit (when your data is transferred to our site or systems) and in storage where applicable. Access to personal data is restricted to authorized personnel who have a legitimate need to know it for their job responsibilities, and those individuals are subject to confidentiality obligations. We also maintain firewalls and monitoring systems to prevent and detect unauthorized system access.

While we strive to protect your information, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. We therefore cannot guarantee absolute security. However, we regularly review and update our security practices to mitigate new threats and protect your privacy. We also require our third-party service providers to implement adequate security measures.

You play an important role in keeping your personal data secure. We encourage you to use strong, unique passwords for any accounts related to our services and to keep your login credentials confidential. If you suspect any unauthorized access to or misuse of your personal data or account, please contact us immediately.

7. Your Data Protection Rights

Under the UK GDPR, EU GDPR, and other applicable laws, you have certain rights regarding your personal data. These include:

Right to Access: You have the right to request confirmation of whether we are processing your personal data, and if so, to ask for a copy of the personal data we hold about you, as well as information about how we use it. This helps you understand what data we have and verify that we are processing it in accordance with the law.

Right to Rectification: You have the right to ask us to correct or update any inaccurate or incomplete personal data we hold about you. We encourage you to contact us if your personal information changes or if you believe any data we have is not correct, so we can update our records.

Right to Erasure: Also known as the "right to be forgotten," this allows you to request that we delete your personal data in certain circumstances. For example, you can ask us to erase data if it is no longer necessary for the purposes for which it was collected, or if you have withdrawn your consent, and we have no other legal basis to continue processing. Please note that we cannot delete information where we have a legal obligation to keep it (such as records required for compliance) or other legitimate grounds to retain it.

Right to Restrict Processing: You have the right to request that we limit the processing of your personal data in certain situations. This could apply if you contest the accuracy of the data (while we verify it), or if you object to our processing and we are considering your request, or if processing is unlawful, but you prefer restriction over deletion. When processing is restricted, we can still store your data but not use it further until the restriction is lifted.

Right to Object: You have the right to object to our processing of your personal data when it is based on our legitimate interests, on grounds relating to your particular situation. You also have an absolute right to object at any time to process your personal data for direct marketing purposes. If you lodge an objection, we will stop processing the personal data unless we have compelling legitimate grounds to continue that override your interests, or if needed for legal claims.

Right to Data Portability: You have the right to receive personal data that you have provided to us in a structured, commonly used, and machine-readable format, and to have that data transmitted to another controller where technically feasible. This right applies when the processing is carried out by automated means and is based on your consent or on a contract. For example, if you provided us with certain information and we process it by automated means under your contract, you can request us to transfer it to a different service provider.

Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time. For instance, if you consented to receive marketing emails, you can opt out later (by clicking "unsubscribe" in emails or contacting us) and we will stop that specific processing. Withdrawing consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, and it won't affect processing that is not based on consent (for example, processing under another legal basis like contract or legal obligation).

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Notice or our handling of your personal data, please do not hesitate to contact us. You can reach our team by:

Email: privacy@finglobalsoft.com